Shipping

  What shipping carriers do you use?
We currently offers shipping via USPS, UPS and FedEx. We strive to provide the most secure and cost-effective options to our customers.
  Do you ship international?
Sorry, we only ship within the United States at this time. We do not ship international.
  What type of shipping is "Cheapest Rate"
The Cheapest Rate option is exactly that. Based on your shipping address we will choose the carrier that will get the product to you the fastest at the cheapest price. We charge a flat rate $8.00 for this shipping rate.
  How long will it take for my order to ship?
We work hard to get all orders processed and shipped same-day, as long as they are received by 12:00pm noon PST. Regardless, all orders received are shipped within 24-48 hours.
  How do I know when my order is shipped?
When your order is shipped an email notification is sent with the tracking info. You can also view the status of your orders within your account on the My Orders page.
  Is my package shipped discreetly?
All orders are shipped 100% discreetly using non-descript boxes with no identifying marks or branding.

Items are sold in the original manufacturer’s packaging. To see how an item is packaged, visit the product page on HoneysPlace.com and click through the product photos. If the product comes in retail packaging, an image will be shown.

Refunds

  What is your return policy?
Defective products must be returned within 15 days from the date the order was placed. The customer pays for return shipping.

We do not do exchanges.

We are not responsible for lost, stolen, or damaged packages. We recommend that all packages be fully insured for your return order in the event it is lost or damaged. We recommend that you use a carrier that can provide you with proof of delivery.
  What if my order is damaged during shipping?
In the event any of your boxes are damaged during shipping, you must file a claim with the carrier upon delivery. Please note that the carrier usually requires pictures of the damaged boxes.